The Practice is committed to providing high quality care for our patients. The relationship between patients and those working in the surgery is an important, 2 way process. We, therefore, have a zero tolerance policy and the following behaviour will not be tolerated:- Rudeness, swearing, shouting, drunkenness or verbal/physical abuse. Such behaviour has a marked effect on staff and other patients. Where such behaviour is observed, we reserve the right to withdraw from treating the patient and ensure removal of those involved from the premises. A patient displaying such behaviour may also be removed from our list.